Terms of Service

1. Acceptance of Terms

By accessing or using MigoAI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, you must not use the Service.

2. Description of Service

MigoAI is an AI-powered guest communication platform for the hospitality industry. The Service automates guest messaging across booking platforms such as Booking.com and Airbnb, and provides a management dashboard for property owners and managers.

3. Account Registration

To use the Service, you must create an account with accurate and current information. You are responsible for maintaining the security of your credentials, all activity under your account, and promptly notifying us of any unauthorized access.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, misleading, or fraudulent messages to guests
• Interfere with or disrupt the Service
• Upload malicious code or harmful content
• Reverse engineer or attempt to extract the source code of the Service
• Resell or sublicense access to the Service without our written consent

5. AI-Generated Content

The Service uses artificial intelligence to generate responses to guest messages. You acknowledge that AI responses may occasionally be inaccurate or incomplete. You are ultimately responsible for the accuracy of information provided to guests, and should regularly review your property details to ensure the AI has correct data to work with. MigoAI is not liable for damages resulting from AI-generated content.

6. Third-Party Services

The Service integrates with third-party booking platforms and service providers. These services are subject to their own terms and we are not responsible for their availability or performance. By connecting a third-party service, you authorize us to exchange data with it on your behalf.

7. Your Data

You retain ownership of all data you provide to the Service. We do not claim ownership over your property information, reservation data, or conversation history. Our use of your data is governed by our Privacy Policy.

8. Intellectual Property

The Service, including its software, design, and branding, is the intellectual property of MigoAI. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription period.

9. Service Availability

We strive to provide reliable access to the Service but do not guarantee uninterrupted availability. The Service may experience downtime for maintenance or due to factors beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.

10. Payment & Subscription

Access to the Service may require a paid subscription. Payment terms and pricing will be communicated at the time of subscription. Unless otherwise agreed, subscriptions renew automatically. You may cancel at any time, with cancellation taking effect at the end of the current billing period.

11. Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding any claim.

12. Termination

Either party may terminate the agreement at any time. Upon termination, your access will be deactivated and AI responses to guests will stop. You may request a data export within 30 days. After that period, your data will be permanently deleted. We may terminate your account immediately if you violate these Terms.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

14. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice before material changes take effect. Continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at: